Xenith is committed to complete customer satisfaction with our innovative products. We want to make sure you are given the best protection possible by providing you with properly fitted equipment. It is extremely important that you, the user of product, use proper and safe technique in all activities.
All returns or exchanges of Xenith products must be within 60 days from the date of purchase and cannot have been worn on the playing field. Product being returned for size exchange or warranty review will not have a restocking fee applied, while product being returned for credit will incur a 15% restocking fee. Custom painted helmets are not returnable.
If you placed your order directly with Xenith, please contact us and a Xenith Representative will respond with a Return Authorization Number and directions on how to return your order. If you placed your order through one of Xenith’s authorized dealers, please contact your dealer to get a return authorization as they will issue your credit.
Xenith is not responsible for return freight on product unless it is found to be defective. Xenith is not liable for lost packages.
Once your return is received, a credit will be issued within 2-3 business days (note this turnaround time may be longer during periods of high volume). Please allow one billing cycle for credit card refunds to appear on your credit card statement.
For any questions or for expedited turn around on product exchange or warranty replacement, please contact Xenith Customer Service at 866.888.2322.