X2 / X2E Varsity
What products are involved? Most Xenith helmets are not included in this limited voluntary recall. Only a small percentage of Xenith helmets are affected. Affected helmets include only Xenith gloss-painted or metallic-painted EPIC Varsity, X2 Varsity, X2E Varsity and youth football helmets manufactured or factory reconditioned and painted by Xenith between May 1, 2015 and March 18, 2016. Other Xenith football helmets (injected color shells and matte painted shells) are not included in this voluntary recall. Helmets manufactured or factory reconditioned and painted by Xenith during different date ranges are also not included. No other Xenith products are affected.
Where were these football helmets sold? The football helmets were sold (or factory reconditioned and painted by Xenith) between May 1, 2015 and March 18, 2016 through direct team, school and customer purchases, and through certain retail outlets and online sellers.
What is the hazard? The shell of certain gloss or metallic painted EPIC Varsity, X2 Varsity and X2E Varsity football helmets manufactured or factory reconditioned and painted by Xenith between May 1, 2015 and March 18, 2016 can crack, resulting in a potential impact injury hazard. No injuries have been reported.
How do I know if my helmet is included in this voluntary recall? Follow the steps below to check if your football helmet’s serial number is included in this recall. To do this, you will need the serial number of your football helmet; a label on the inside of the helmet shows the serial number and manufacturing date. See attached photos.
What remedy is Xenith providing? Xenith is replacing all affected football helmets at no charge to customers. Xenith will replace the affected helmet(s) and provide packaging materials and shipping labels to return the affected helmet. Xenith will provide a new helmet, packaging, and arrange for return shipping, at no charge.
No, most Xenith helmets are not included in this limited voluntary recall. Only a small percentage of Xenith helmets are affected.
Affected helmets include only Xenith gloss-painted or metallic-painted EPIC Varsity, X2 Varsity, X2E Varsity and youth football helmets manufactured or factory reconditioned and painted by Xenith between May 1, 2015 and March 18, 2016.
The shells of certain gloss or metallicpainted football helmets could crack, posing a potential head injury hazard to the user. However, no injuries have been reported. Xenith is taking this voluntary corrective action in close coordination with the Consumer Product Safety Commission (CPSC) to ensure our products continue to meet the highest standards of excellence and performance. Fortunately, there have been no reported injuries related to this issue.
Following a customer inquiry in late 2015, we began investigating if the polycarbonate shell of certain gloss or metallic-painted helmets could unexpectedly crack. We reviewed internal test and manufacturing protocols. We also retained an independent laboratory to perform additional testing and analysis from an external point of view.
The review identified the issue problem: a “flex” additive chemical compound, which prevents other coating components from causing embrittlement of the shell material, was not included in the paint mixture for gloss and metallic painted helmets from May 2015 through March 2016.
We have since corrected this issue and implemented a solution so that all gloss or metallic-painted helmets manufactured since March 2016 include the “flex” additive chemical compound.
If a football helmet is included in the voluntary recall, the teams and players should stop using them. Xenith will arrange for shipping, replacement and return of the helmets, at no charge.
We apologize for the inconvenience this causes our customers and are committed to working with you to get new helmets to your teams as quickly as possible.
It will take approximately 8-10 business days. We are committed to delivery of new helmets as quickly as possible. If a helmet is needed sooner, Xenith will work to deliver a replacement helmet as soon as possible.
We have been working in close coordination with the CPSC in accordance with its recall protocol and we were not able disclose the information in advance of the voluntary recall in conjunction with the CPSC. Upon CPSC approval, Xenith announced the voluntary recall.
Xenith is committed to meeting the highest standards of excellence and performance for our products. As part of our ongoing quality assurance process, we regularly test all of our products to ensure they meet the standards for certification set by the National Operating Committee on Standards for Athletic Equipment (NOCSAE), an independent research organization dedicated to creating performance standards for protective equipment in the U.S.
Xenith is the recognized industry leader in helmet technology and is the only manufacturer to exclusively produce Five-Star helmets under the widely accepted Virginia Tech rating system. Xenith football helmets feature Xenith Adaptive Head Protection® - a system of patented technologies designed to provide superior fit and to help minimize the sudden movement of the head during impact. Hundreds of thousands of players at all levels, including youth, high school, major college and the NFL wear Xenith helmets.
The Xenith EPIC Varsity Football Helmet is designed for players in high school, college and professional levels. The helmet ranked #1 in testing published with the 2015 NFL Health & Safety Report and is rated 5 STARS by the Virginia Tech Helmet RatingsTM. Xenith X2E Varsity was also rated 5-STARS by the Virginia Tech Helmet Ratings™.
It is important to note there have been no reported injuries associated with the voluntarily recalled shells. We recognize the trust players, parents, and coaches place in us to provide high-quality and innovative products, and we will continue to work hard every day to earn that trust.
If you represent a team with multiple Xenith helmets and you would like assistance determining if your helmets are affected, please call our customer service at 1-800-956-9022 so we can help you through the process.
If you need to collect multiple serial numbers, we suggest using this form. Tip: to save some time, pass this form around the locker room before practice for the players to fill out.
Otherwise, you can use the serial number locator below to determine if your helmets are affected. Please enter the serial numbers for all of your helmets that were manufactured or factory reconditioned and painted by Xenith between May 1, 2015 and March 18, 2016.
Please enter the serial number(s) of your helmet(s). The serial number(s) can be found on a sticker inside of the helmet. Please click here for help finding your serial number(s).
If you have any questions or cannot find the serial number on your helmet, please contact Xenith customer service at 1-800-956-9022.
Your serial number(s) are not part of this voluntary recall!
Your helmet is included in the voluntary recall and must be replaced. Please provide contact information and your shipping address below. You will receive an email from Xenith within 2-3 business days including your confirmation number and an estimated ship date for your new replacement helmet. After your replacement order is processed, Xenith will ship your new replacement helmet via UPS Next Day Air along with a prepaid shipping label AND packaging materials for you to return your affected helmet to Xenith.
Your information will not be used for anything other than recall related updates.
Either we couldn't find your serial number(s) or the information we have on file is not correct.
Please reach out to a Xenith customer service representative at 1-800-956-9022. We will work with you to update our information on file and continue the resolution process.
Thank you for your submission. Your confirmation number is . You will receive a confirmation email within the next 15 minutes. A Xenith representative will contact you within the next 2-3 business days to provide an expected ship date for your replacement helmet(s).
We apologize for this inconvenience and we look forward to getting you back on the field!
If you have any questions, contact us at 1-800-956-9022 and reference this number.