Xenith is committed to complete customer satisfaction with our innovative products. We want to make sure you
are given the best protection possible by providing you with properly fitted equipment. It is extremely
important that you, the user of product, use proper and safe technique in all activities.
All returns or exchanges of Xenith products must be within 30 days from the date of shipment and cannot
have been worn on the playing field. Product being returned for size exchange or warranty review will not
have a restocking fee applied, while product being returned for credit will incur a 20% restocking fee.
Custom painted helmets are not returnable.
If you placed your order directly with Xenith, please contact us and a Xenith Representative will respond
with a Return Authorization Number and directions on how to return your order. If you placed your order
through one of Xenith’s authorized dealers, please contact your dealer to get a return authorization as they
will issue your credit.
Xenith reserves the right to refuse a refund or exchange based on the condition of the returned product.
All returned product MUST be returned in its original packaging (including plastic bags) or additional
packaging material to prevent damage during shipment. Any product damaged in transit will not be accepted,
and will be returned-to-sender with no refund or credit issued.
Xenith is not responsible for return freight on product unless it is found to be defective. Xenith is not
liable for lost packages.
Once your return is received, a credit will be issued within 2-3 business days (note this turnaround time may
be longer during periods of high volume). Please allow one billing cycle for credit card refunds to appear on
your credit card statement.
For any questions or for expedited turn around on product exchange or warranty replacement, please contact
Xenith Customer Service at 866-888-2322.
Football Helmet Warranty
Xenith warrants helmet shells to be free from defects in material and workmanship for a period of
five (5) years from date of shipment for all varsity and youth polycarbonate shells and for a period of three (3) years from
date of shipment for youth ABS shells. The assembled liner (including the interior liner, all shock absorbers, jaw plates and
hook/loop attachments) are warranted for a period of two (2) years from the date of shipment; comfort pads are warranted for
one (1) year only. If, during the warranty period, the helmet shell and/or liner fail in the course of normal use due to
material defect, dealer, (not other parties having physical possession of the equipment) shall notify Xenith and request a return
authorization. The defective unit shall then be returned to Xenith’s repair center by dealer, freight prepaid, with a failure
report along with the place and dates of reconditioning. It will either be repaired or replaced, at Xenith’s option, and returned
to dealer or its designate, freight prepaid. Duties, tariffs and transportation insurance associated with such return shall be
dealer’s responsibility. The foregoing warranty shall not apply to defects resulting from: 1) Improper or inadequate maintenance
by dealer or its customers; or, 2) unauthorized modification, misuse or accidents.
Dealer may replace worn components (facemasks, facemask clips, snap buckles, chin straps, chin cups) with only Xenith
approved replacement parts. Dealer shall inform its customers that Xenith recommends: 1) Annual reconditioning of each
helmet by a Xenith authorized reconditioner and that failure to do so may adversely affect the performance of the helmet;
2) That helmets be retired from service not later than ten (10) years after initial use; And 3) that shock absorbers should
never be swapped from its original location to another within the interior liner (see shock absorber alteration warning
below.) This warranty shall be void as a result of any of the following: 1) Repairs or alterations made to a helmet which
modify or alter the helmet including the removal of any warning labels. 2) Use of helmet replacement parts other than Xenith
approved replacement parts. 3) The application of any unapproved device or material to the helmet. 4) Failure to use a Xenith
Authorized helmet reconditioner. (A list of authorized reconditioners as of the effective date is attached to this agreement;
an updated list may be obtained from Xenith’s customer service department or at www.Xenith.com.) 5) Failure to recondition the
helmet at least once every two (2) years.
Warranty Exclusions: Except as noted, the following components are not warranted: Chin pieces, low and high chin straps,
snap buckles, facemasks, facemask clips, and fastening hardware including but not limited to t-nuts, screws and snaps.
Notwithstanding the foregoing, Xenith warrants the hybrid strap and chin cup assemblies for one (1) year.
Shock absorber alteration warning: Xenith uses several types of shock absorbers in every football helmet. Each type of
shock absorber is designed differently and strategically placed in the interior liner to achieve the desired performance.
Shock absorbers may not be interchanged or swapped from one location to another. Altering the shock absorber configuration
could adversely affect the performance of the helmet. Xenith disclaims any responsibility or liability resulting from
unauthorized alteration of the shock absorber configuration. Sealer may only replace worn or damaged jaw and crown shock
absorbers on football helmets with identical replacement parts.
© 2016 Xenith, LLC. All rights reserved. All other trademarks and/or service marks are the property of their respective
owners. Xenith, The Xenith logos, adaptive head protection, aware-flow, fit seeker, and shock bonnet are trademarks and/or
service marks registered in the US and other countries and owned by Xenith, LLC.